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Our Services

Managed Essentials Device

Bare basic requirement for laptops and Computers. Per Device

Features:

  • Device Monitoring and pre-emptive alerting

  • Anti-virus protection , weekly updates, scans, monitoring and alerting. 

  • Weekly Microsoft updates and security patching

  • Basic weekly maintenance (Cleaning temp files, flushing dns)

  • Excludes IT support for software/system alerts, manual resolution of virus' that cannot be resolved automatically by the ant-virus application & all General IT Support, these will be billed at hourly rates.

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Per Device, per month charge. On a 12-month commitment.

Managed Service Device

Fully Managed Device. Laptops and computers. Per Device

Features:

  • Device Monitoring and pre-emptive alerting

  • EDR Protection , weekly updates, scans, monitoring, alerting & Resolution

  • Weekly Microsoft updates and security patching

  • Threat Locker Application Control

  • DNS Filter

  • Weekly maintenance (Cleaning temp files, flushing dns, Drive cleanup & Optimization)

  • Includes Unlimited remote support within our business hours.

  • Excludes project work, system rebuilds & Relocations

 

​​Per Device, per month charge. On a 12-month commitment.

Managed Essentials Server

Bare basic requirement for Servers. (Per Server)

Features:

  • Server Monitoring and pre-emptive alerting

  • Anti-virus Protection , weekly updates, scans, monitoring, alerting.

  • Weekly Microsoft updates and security patching

  • Baisc Weekly maintenance (Cleaning temp files, flushing dns)

  • Excludes IT support for software/system alerts, manual resolution of virus' that cannot be resolved automatically by the ant-virus application & all General IT  Support, these will be billed at hourly rates.

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​​Per Server, per month charge. On a 12-month commitment.

Managed Service Server

Fully Managed Server. Per Server 

Features:

  • Device Monitoring and pre-emptive alerting

  • EDR protection , weekly updates, scans, monitoring and alerting. 

  • Weekly Microsoft updates and security patching

  • Threat Locker Application Control

  • DNS Filter

  • Weekly maintenance (Cleaning temp files, flushing dns, disk cleanup & optimization)

  • Server backups and Monitoring

  • Includes unlimited remote support within our business hours.

  • Excludes project work, system rebuilds & relocations

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Per Server, per month charge. On a 12-month commitment.

Managed Network Device

Network Device Management. Switch, Firewall, AP

Features:

  • Device Monitoring 

  • Fortnightly Firmware updates.​​​

  • Includes remote support within hour business hours.

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Per network device, per month charge. On a 12-month commitment.

Managed Network Attached Storage

Features:

  • Device Monitoring 

  • Fortnightly Firmware updates and software updates.​​​

  • Disk Health Monitoring

  • Includes remote support within our business hours

 

​Per network device, per month charge. On a 12-month commitment.

Add-Ons

Additional services per device/user

Office 365 Data Backups

  • MS Exchange mailbox backups

  • MS OneDrive backup​​​

  • SharePoint backup (when required)

  • Daily backups, runs 4 times a day

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Office 365 Business Premium​​

  • Microsoft Business apps

  • Exchange Email

  • One drive storage 1TB

  • MS intune

  • MS Defender

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Cloud User

  • Office 365 Business Apps

  • Exchange Email

  • Business One drive 1TB

  • Sharepoint 1TB

  • Pass portal. password management

  • Email & One drive backups

  • Entra User management​

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Threat Locker Application 

  • Allowlisting, deny all applications from running except those that are explicitly allowed.

  • 14-day application learning windows, to build a list of business apps to allow. After this 14-day window only listed apps are granted access to run. Any new apps will require a request to be submitted with a reason for application use, and will need to be approved by senior management for use.​

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Per user account, per month charge. On a 12-month commitment.

Terms and conditions

Exclusions to liability

Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with: 

  • your or your Personnel’s acts or omissions;  

  • -any works, services, goods, materials or items which do not form part of the Services (as expressed in this invoice), or which have not been provided by us; 

  • any relocation, configuration or reconfiguration of any Services by you;

  • any Third-Party Inputs or Third-Party Products; or

  • any event outside of our reasonable control (including a fault, defect, error or omission in the Computing Environment or Customer Data).

Limitations on liability

Despite anything to the contrary, to the maximum extent permitted by law:

  • we will not be liable for Consequential Loss;

  • a Party’s liability for any Liability under this Agreement will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel); and

  • our maximum aggregate Liability arising from or in connection with the invoice (including the Services or the subject matter of the invoice) will be limited to, and must not exceed in the aggregate for all claims the total amount of the Price you paid to us (and retained by us) in the period directly preceding the date on which such Liability arose, with such period not to exceed 3 months. 

Indemnity For Liability to Third Parties

You agree to indemnify Layered Technology against all liabilities, claims, costs and expenses collectively referred to as “Loss” (including any GST payable by Layered Technology on amounts paid by you under this indemnity) incurred by Layered Technology in respect of any claim by a third party which is related to, arises out of, or is in any way associated with the Services or this engagement including any breach of this agreement or any negligent, wrongful or willful act or omission by you

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